unacceptable customer service. A shop with an office and multiple service units has no excuse not to pick up and schedule on the first three rings, and to update you or reschedule if there is a delay. A lone wolf operater (like me) lives or doesn’t by his cellphone, and also should not be difficult to reach, nor derelict in communication if late. Maybe the old gentlmen and the young ones with a solid business sense are dying out in your area.
